Thursday, June 18, 2015

New Technology Creates Long Lunch Lines

The cafeteria at work experienced a technology upgrade two weeks ago. 

They received new computers, or cash registers I'm not sure which, that have created nothing but problems.

It is clear that the people manning the checkout positions did not receive any training before hand. The new systems, while shiny and new are slow and there have been long lines to checkout ever since they got the new computers.

I have noticed some other things about the newly deployed systems. They require the cashiers to move through multiple menus to document and record purchases. The old systems had everything on the same screen. From this standpoint, the ergonomics of the new machines seem bad. They are, in a word, cumbersome. I am afraid there will always be lines because more inputs are required to complete a transaction.

Sometimes the new shiny technology isn't better than the older proven systems.

I don't like standing in long lines for lunch because my hot food turn cold.

-- Bob Doan, Elkridge, MD
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