Wednesday, December 3, 2014

Facing the Government

Why, I ask myself, don't the people working in governmental agencies that interface with the public realize that they represent every federal worker and that the general public forms its opinions based upon these exchanges?

I write this after a friend told me about a terrible three-hour telephone experience trying to get information about an application that had not been fully processed. The call ended about 6:30 PM when my friend, frustrated at the ineptitude and being kept on hold for over an hour, hung up and resolved to address the issue again today. 

Federal workers who interact with the public need to be reminded that "We the People" means that the people are the boss!

Who are the most likely federal workers to interact with the American? Social Security, Medicaid/Medicare, IRS, and TSA come to mind. 

Let's do better!

-- Bob Doan, Elkridge, MD
Post a Comment
My Zimbio
Top Stories