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| The Sofa Tequesta, FL February 19,2024 |
In that blog I wrote about our just over one-year sofa, two-months out of warranty upon which which the fabric was failing and my efforts to work with La-Z-Boy to provide some relief.
Amazingly, the saga of the poor wearing fabric on the La-Z-Boy sofa has been apparently resolved.
Favorably!
I will not consider the issue closed until the new sofa is received in 6-8 weeks and the old one hauled away, but our replacement sofa is on order and the only cost to me was $171 and that was because we upgraded the fabric over our original purchase.
We managed to get all of the discounts that we originally received--the President's Day Sale really helped with that one as did my Military Discount. And we also retained our free delivery!
I had provided the adjuster with 23 images and it was agreed that the fabric was defective. The following day adjuster sent credit information to the store where we originally purchased the sofa and later that same day Chris and I picked out an upgraded fabric to have another sofa in the same style prepared as a replacement.
It was a relatively smooth process, well, except that it was pretty clear that this does not happen often and there was a lot of checking to see how to actually get the order into the system.
All-in-all, we are so far very satisfied with the process.
Wow! I really did not expect to be writing that.
I guess it really is true--you cannot get a yes unless you ask the question!
-- Bob Doan, Tequesta, FL
#lazboy #lazboypoorwear #lazboycomesthrough
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