And so it begins . . .

Our Sofa
Tequesta, FL
February 20, 2024

 Chris and I bought a sofa from La-Z-Boy which was delivered during December 2022. 

We are not happy with it. The fabric is not wearing up as it should. Mind you, there are only two of us, no kids and only a small 6 pound dog. 

Fabric Wear on Sofa

This is the second sofa we purchased from La-Z-Boy which has failed to meet wear expectations. The last one was about 20 years ago and we were totally dissed by the company when we tried to get some satisfaction. One of the representatives even went so far as to say, "you actually sat on the sofa?"

Well, they have not yet said that to us, but we found out that we are two months out of the fabric warranty. Yay! But, I persisted and a representative of the company is looking into what they can do for us. I sent them 23 images yesterday--including the two above. Some of the poor wear is visible on the footrest on the right of the top image. Most of the real problem is in the fabric wear. The sofa looks as if it is already 5 years old! That is not pilling, which is a normal part of fabric aging , I am told.

Very disappointing.

Well, we will see what La-Z-Boy will do for us.

-- Bob Doan, Tequesta, FL

#lazboy #lazboypoorwear