Saturday, September 12, 2020

UPS Customer Pick-up Adventure


UPS Customer Center
Vero Road, Baltimore
September 9, 2020
I hate missing packages that are arriving via FEDEX or UPS. Missing them means that, if I am lucky, I get to make a trip to the customer center.

Such a situation presented itself as a result of our trip to Florida last week. An unexpected package arrived which required an adult signature. After a great deal of discussion with the delivery person through my doorbell camera and speaker during the third and normally last delivery attempt, I was on a beach at the time, I was able to have the package held at the UPS Customer Service Center for pick-up after my return.

It has been a while since I visited the UPS Customer Center. UPS does not seem to have as many local centers as FEDEX. The center followed strict COVID-19 rules which meant that only two customers could be in the center and everyone else had to queue outside. I was glad that it was not raining. 

They only had one person working the counter and so the line moved very slowly. But, I successfully retrieved my package and was able to maintain physical distancing. 

Picking up a package continues to be an event.

-- Bob Doan, Elkridge, MD

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