Tuesday, February 10, 2015

Verizon's Dark Side

This following represents my personal opinion based upon fact.

Four years ago I allowed Verizon to convert my copper-based telephone line to a VOIP (Voice Over Internet Protocol) line. 

In looking back on the conversion, Verizon misrepresented to me what they were doing. I went from having a fully reliable, storm-proof system to a VOIP system that requires a battery back-up to function when the power goes out. The battery is not permanent and needs to be replaced periodically.

The battery lasted less than four years. 


Guess who has to pay for the new battery?

Yup--me!

Is it particularly expensive? No--but here's the rub, with my copper everything to keep the system running was provided. Now, with modern technology, I have to buy a battery and support an additional industry. 

The Verizon installers did not disclose that I was responsible or replacing the short-lived battery, I thought it was part of the system and would be maintained by Verizon as had my previous system.

UPDATE:

It has been suggested that taking the battery out and cycling the power on the unit may revive the battery. Give it a try!

Can I get my good old reliable copper-wire line back?

-- Bob Doan, Elkridge, MD
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