Getting Repairs or Replacements

Fuzzy Zebras in Zoom
Pilanesberg National Park, ZA
February 25, 2025

 NO, I am not going to delve into politics and government today. I think rational and informed people who use multiple news sources and watch what's happening live are able to make their own choices. 

I am going to discuss AppleCare. 

I just had a very good experience with AppleCare. My iPhone 14 ProMax that I used as a camera during our recent South African trip developed a problem with the telephoto lens. I could not get a clear image of anything using over 5x telephoto. It was very frustrating because the phone goes to 15X. The camera would lose focus or not focus and had a jitter. I finally resorted to using Chris' iPhone 12 ProMax with a max zoom of 12X to get the images of what we were seeing. 

Upon returning home, I first went to the Apple Store and they recommended wiping the phone and reloading everything from scratch because, after running diagnostics, they could not find a physical problem with the 3X lens and thought it might be a software bug. Well, that took hours out of my life to restore my files and apps. 

And it didn't work.  

So I called Apple Support to report the problem. I was told that they had never heard of this problem. And so I was asked to demonstrate the problem--which was pretty cool. They logged onto my phone and I stepped outside and focused on a Palm Tree. Eureka! They saw the problem. Two days and $99 later, I had a new iPhone 14 ProMax. I couldn't upgrade to a newer model, unfortunately. 

But, the AppleCare plan paid for itself! And the camera works great. 

-- Bob Doan, Tequesta, FL